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F R E Q U E N T L Y A S K E D Q U E S T I O N S
How long will my order take?
My production time for personalised/custom made jewellery is usually 3-5 business days, before shipping, however please check my home page for the current turn around time, as it may be longer during busy periods.
Depending on current order volumes, I will ship your item out as soon as I can to you - I don't like to rush orders, I want to take care and provide good quality items that my recipients will be happy to receive and excited to show off.
If you need an item and have a short timescale, do message me - I will always do my very best to accommodate.
Are jewellery items Hallmarked?
I only work with silver classified as "Sterling Silver". This is an alloy of silver made up of 92.5% of silver and 7.5% of other metals, usually copper.
In accordance with the Hallmarking Act 1973, I hallmark all of my silver items weighing over 7.78g in compliance with current UK law & legislation. If the silver content of a piece of jewellery is less that 7.78g in weight - it will instead, where appropriate be marked with .925 to show that it is "Sterling Silver", which also helps keeps the cost down for you.
Should you wish to have your item that is below the 7.78g threshold hallmarked with the full hallmarks, this can be done upon request for an additional fee. Please note that hallmarking may add to manufacturing timescales. Also due to the costs involved in hallmarking, I send batches of stock to the Birmingham Assay Office regularly throughout the year rather than take individual items.
If your commissioned piece is under 7.78g in weight, we can if you wish, stamp it with "925" to show that it is "Sterling Silver" and dispatch your piece of jewellery as soon as it is completed.
More information on the Hallmarking & the Hallmarking Act 1973 can be found on the Dealers Notice below or on the gov.uk website.
Do you offer returns?
All items are custom / handmade and all sales are final, particularly personalised/custom items. However, I want all customers to be happy with their order so if you are unhappy, please let me know.
What is Hand Stamping?
All of my personalised pieces are hand stamped by me (with a hammer and metal stamp). Because each letter is individually hand stamped, and not machine engraved, there may be a slight impression on the opposite side of the disc from the force of the stamping.
I do try my very best to make sure that each letter is centred and neatly stamped with an even depth, however they may not be perfectly straight, aligned or of equal depth. This is not considered a defect and instead adds to the hand stamped charm & makes them each one of a kind and unique.
Do you do custom or bespoke order requests?
Absolutely. These are some of my favourite orders to receive and make. I'd love to work with you on making your own very special commissioned piece. Please do get in touch, I would love to hear your ideas.
Do you offer a Gift Wrapping Service?
I don't currently offer a Gift Wrapping service, however all items will arrive thoughtfully packaged in a beautiful branded gold embossed kraft gift box or branded linen drawstring pouch, ready for gift giving. More details are available on each individual listing.
Do you offer wholesale / bulk discounts?
Yes, I will consider all wholesale orders. Bridal & Corporate Events discount / discount for large orders is available, so please do contact me for further information.
Do you work with Bloggers/Influencers?
Yes, we would love to collaborate with you! But it is very important that your 'brand' matches mine in terms of style and values. A great looking feed & good post engagement is also a must. Please feel free to contact me for more information on how we can work together along with the links to your website & social media accounts.
How do I contact you?