FREE UK DELIVERY
S T O R E P O L I C I E S
By purchasing from Love, Pieces of Eight - you are confirming that you have read, understood and agree to the Item Description, Shop Policies below and our FAQs. Please also see our Care Information for details on how to take care of and get the best out of your item.
If you have a coupon code, please remember to enter it upon checkout as refunds will not be given if you forget to use the coupon code.
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UK Delivery is free. My items are shipped with UK Royal Mail First Class and I always obtain proof of postage. Larger quantity orders will be sent by Royal Mail Signed For™ 1st Class. All non-UK packages are sent by Royal Mail International Standard.
I aim to dispatch all items within 3-5 working days (this does not include weekends and Bank Holidays). This is subject to change during busy periods and doesn't include shipping times. Standard shipping times given by Royal Mail are currently:
1 to 2 working days - UK
3/5 working days - EU
5/7 working days - Rest of the world
Please note these are estimates, and on occasions items can take longer, up to 25 working days. (especially busier times (November, December). Please note i can only claim a item is lost once 15 working days have passed (UK) 20 working days have passed (EU) 25 working days have passed (Rest of the world).
International buyers please note: Import taxes, duties and customs charges are not included in the item price / shipping costs and are the buyer's responsibility. Please check with your country's customs office for more information on any additional costs you may incur prior to placing an order. If you decline to pay these fees, I am unable to give you a refund on items that are made to order, nor the postage fee. I can also not be held responsible for delays due to customs.
Please double check your address when you checkout, as I am not responsible for items that are shipped to an incorrect address. If a parcel is not received due to an incorrect address, re-making the order and re-delivery are at the cost of the buyer. If an order is returned to me because of an incorrect address, there will instead be a re-delivery/handling fee charged - £5 for UK addresses / £10 for overseas addresses.
RETURNS / REFUNDS
All items are custom and handmade to order; therefore all sales are final, particularly personalised/custom items. However, in the unfortunate event that you are unsatisfied and you would like to return an item, please contact me if and I'll provide you with the return address and information.
Please note, I can only accept a return if:
- The item has arrived damaged / defective
- The order has been made incorrectly by me (I am human, it can happen!)
- The item is NOT a custom item
To qualify for a refund, you MUST inform me there is an issue within 7 working days of receiving your order (please include your full name, email address, delivery address, order number and the reason for return) and then return your item to me at the cost of the buyer within 14 working days, unless we have confirmed to you otherwise by email.
The item must be returned undamaged / in its original condition and in the original packaging. I recommend returning using a tracked service or obtaining a receipt for proof of postage, as I cannot be liable for items lost in transit.
Once the item has been received, I will assess the item. I am not liable for any postage refunds on non custom items, I will only refund postage (including return postage) for damaged / incorrectly processed items. Any refunds due will be processed within 7 working days. I reserve the right to decline a refund if the item is damaged, unsellable or my polices haven't been adhered to.
Please note: In the interest of hygiene, earrings are excluded from our exchange and refund policy.
Please also ensure you check the text required and any names, dates, spellings are all correct as the text given on the order, will be the exact text stamped on to your item. Please contact me ASAP if you notice a mistake after ordering as I may have already started working on your order
We accept PAYPAL and all major Credit / Debit Cards . All transactions are processed in Pounds Sterling.