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Returns + Refunds

If you are not 100% happy with your order and would like to return it, we offer exchanges / refunds on most items (excluding postage upgrades, personalised or custom made items and all earrings due to hygiene reasons).
  • Contact me within: 7 days of delivery

  • Dispatch items back within: 14 days of delivery

Please note: If 14 days have passed since receiving your purchase, unfortunately we are unable to offer you a refund or exchange.


Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:

  • Custom made or personalised orders

  • Earrings due to hygiene reasons


All items are custom and handmade and all sales are final, particularly personalised/custom items.

However, we want all customers to be happy with their experience so if you have any problems with your order, please let me know.

I can only accept a return if:
* The item has arrived damaged

* The order has been made incorrectly by me (I am only human, it can happen!)
* The item is NOT a custom item

I CANNOT accept returns or exchanges on ANY earrings for hygiene reasons.

Please note: Buyers are responsible for return postage costs.

To qualify for a refund, you must inform me there is an issue within 7 working days of receiving your order and return your item to me (at the cost of the buyer) within 14 working days.

The item must be returned at the cost of the buyer, undamaged + in its original condition with the original packaging. I recommend obtaining a receipt for proof of postage or returning using a tracked service as I cannot be liable for items lost in transit.

Once I have received the return(s) back, I will assess the item(s) & process your refund (item price ONLY. Any initial / original postage charges will not be refunded). I reserve the right to decline a refund if the item is damaged, unsellable or my polices haven't been adhered to.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.


All orders undergo a strict quality inspection during our packing process, prior to shipping. In the unlikely event that you have received a faulty product or if a product has arrived damaged, please contact me immediately detailing the issue with supporting photos.

You will then have the option for a replacement to be sent out or receive a full refund.


We know accidents can happen - we've been there ourselves! In the event that have damaged or broken your jewellery, we offer complimentary repairs on all orders (depending on the extent of the damage and if it is possible to repair) within 30 days of purchase. Buyers are responsible for shipping item(s) back and the cost of re-delivery. Please note, if 30 days has passed or there is a great amount of work involved to repair, parts are missing or damaged beyond repair and require replacement, there will be a cost for the labour and/or to replace these materials/parts. If it appears to be a manufacturing fault, then I will repair or replace it for free. Please email me with pictures + details of the issue and I will be in touch as soon as possible with your options.

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